Customer Success Technician

Job description

What will you do in this role? Servicing our Oakwood Homes Communities in the Utah Market. You will manage the back-end construction activities while interacting with Customers, Trade Partners, municipalities, and other Oakwood associates to deliver a high-quality home. You will: - Assist the front-end Builder with daily supervision and execution of the construction schedules to deliver homes on schedule through adherence to even-flow production - Conduct Demonstration and Verification walkthroughs with Customers before closing - Deliver all homes with Zero Defects at the time of closing - Coordinate and manage Trade Partners to deliver high-quality homes while meeting budgets - Conduct daily inspections of every home to ensure the work is completed to Oakwood’s specifications and the job site is ready for the following Trade Partner - Coordinate with the Community Teams and Support Center to maintain accurate records - Coordinate with Customer Care Associates to ensure homeowner issues are quickly resolved - Call and walk required inspections - Create and manage multiple punch lists - Maintain a clean job site for Trade Partners, Customers, and municipalities - Cross-train with ot...