Guest Service Agent

Job description

Title: Guest Service Representative Department: Guest Services: Primary Responsibilities: Ø Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift. Ø Checks guests out of the hotel; processes customer payments according to established policies and procedures. Ø Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction. Ø Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests. Ø Books guest reservations or coordinates with reservation center. Ø Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank. Ø Issues, controls and releases guest safe-deposit boxes. Ø Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. F...