Patient Navigator Lead

Job description

Cottage Health seeks a Patient Navigator Lead for their CH Navigation Center department responsible for scheduling appointments, verifying insurance, reviewing/editing/obtaining pre-authorizations, and communicating directly with clinical staff/offices on pertinent patient information. This position serves as a primary resource for escalations in mitigating caller issues. Assists with employee onboarding and training as needed. Provides exceptional customer service and demonstrates dedication to the organization's mission, vision, and values. QUALIFICATIONS: All job qualifications listed indicate the minimum level necessary to perform this job proficiently. Education: - Preferred: Associate's degree. Certifications, Licenses, Registrations: - Preferred: Certified Revenue Cycle Representative or Certified Patient Access Specialist (HBI). Technical Requirements: - Minimum: Basic MS Word, Outlook and Excel skills; 35 wpm keyboard/typing speed. - Preferred: MS Office Suite. Experience working with Epic. Knowledge of medical terminology. Years of Related Work Experience: Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for...