Frontend Software Engineer II

Job description

Job Description Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection. We’re seeking a Frontend Software Engineer to join the Workforce Management product team — Zendesk’s AI-powered solution for forecasting, scheduling, and agent performance tracking. In this role you’ll build intuitive, performant UIs that help customers forecast staffing needs, automate personalized schedules, and give agents clear, actionable insights into their work. Your work will directly improve agent productivity, reduce operational costs for customers, and scale Zendesk’s impact across large contact centers. You will play a vital role on a cross-functional squad, partnering with product, backend, and data teams to deliver high-quality, user-focused experiences that support Zendesk’s company goals around AI-driven customer service and scalable growth. In your daily job you will: Build scalable, maintainable UIs using JavaScript (ES6+), React, Redux, and TypeScr...