B2B/B2C SALES-Customer Service New Associate-ETT

Job description

THE WORK: Discover the opportunity to grow and contribute in a dynamic environment where you will build knowledge and support the group. You will participate in problem solving discussions that foster collaboration and continuous improvement. This role embraces the essence of B2B/B2C Sales, inviting you to engage with enthusiasm and a forward-looking mindset. Join us and be part of a journey that values your development and impact. Log customer requests, troubleshooting, and information to ensure proper documentation. Monitor and track incident resolution within the agreed service levels. Develop and maintain knowledge of customers and their specific business environments. Identify root causes for customer dissatisfaction and recommend solutions to enhance overall satisfaction. HERE'S WHAT YOU WILL NEED: Advanced proficiency in B2B/B2C Sales. Advanced proficiency in Customer Service. It is advantageous to have prior experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Intermediate negotiation skills. Intermediate communication skills. Beginner conflict resolution skills. Intermediate relationship building skills. Beginner...