Product Manager - End to End Customer Journeys

Job description

The Opportunity: Drive the Future of Global Mobility At WEX, we are a global payments and technology provider dedicated to simplifying business operations. In the APAC region, we are expanding our digital ecosystem across fuel, EV, payments, and fleet solutions. We are seeking a high-impact Product Manager to own the end-to-end customer lifecycle. This role requires a blend of strategic vision and "on-the-ground" execution grit. You won't just manage features; you will orchestrate the entire journey—from the initial sales touchpoint through to long-term customer success and retention. The Role: Impact & Ownership: As the Product Manager for End-to-End Customer Journeys, you will operate at the intersection of Product, Technology, Operations, Marketing, and Commercial teams. You are responsible for delivering scalable, frictionless experiences within our Salesforce-powered ecosystem. Key Responsibilities: To ensure success in this role, you will focus on the following core areas: Lifecycle Ownership: Lead and optimize every stage of the customer journey, including Sales, Onboarding, Credit & Funding, and Customer Service. Friction Reduction: Identify and resolve pain points in both...