Buyer Care Specialist I (Bilingual Spanish/English)

Job description

Here at IAA, excellent customer service is at our core. That's why our Buyer Care Specialist play such a meaningful role in the operation of our service centers. Buyer Care Specialist embody our "team player" values, by providing an outstanding experience for our internal and external customers through various communication channels helping IAA focus on business and branch growth. The Buyer Care Specialist interacts directly with potential, new and existing Buyers. They work to provide a quality experience in every step of the Buyer’s journey, resulting in increased Buyer satisfaction and account retention for the company. The Buyer Care Specialist will serve Buyer inquiries, buyer registration, transaction processing, account access and updates, and resolution of Buyer issues/concerns in a contact center environment. This role will follow up on Buyer cases utilizing our Buyer relationship management system to ensure Buyer inquiries and requests are handled completely and in a timely manner. - Provide customer support for all customers, external and internal - Responsible for registering prospective buyers, verifying documents meet IAA requirements and applicable state laws - Respo...