Business Service Representative

Job description

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. The Business Service Representative role provides Customer support to Equifax Mortgage Customers. In this role you will field telephone calls and/or emails pertaining to the support of our Mortgage Customers. What you’ll do: Answer customer calls and/or emails providing prompt issue resolution Manage outbound calls to gain information and/or follow up to resolve customer issues Contribute to positive metrics: Quality, productivity, email aging, adherence, et cetera Manage client dialog while documenting details of client interaction in Salesforce What experience you need: Minimum one year of customer service/support experience Proficiency with Google Suite and Microsoft Excel Detail oriented with an ability to multi-task in a fast paced environment Exhibit strong organizational, problem-solving, and analytical skills Excellent listening, verbal, and written communication skills In office, 10:30a to 7:00pm Mon - Fri / (training hours may be different) What could set you ap...