On Site Level 2 Support Engineer

Job description

We’re thrilled that you are interested in joining us here at the Amynta Group! As part of the Service Desk, the On Site Level 2 Support Engineer provides advanced, hands on technical support for end user computing, Microsoft technologies, and core business applications. This role acts as the on-site and technical escalation point between the Service Desk Level 1 team and other Level 2/3 engineering teams. This position supports hardware deployments, troubleshooting, Microsoft 365 services, and critical business applications (such as QuickBooks, Vertafore IMS and ImageRight) while delivering a high quality, professional support experience to business users. The role requires strong technical skills, customer service presence, and the ability to translate business needs into effective technology solutions. Key Responsibilities: End‑User & On‑Site Support: - Provide Level 2, technical support for desktops, laptops, mobile devices, peripherals, and meeting room technology - Act as the on‑site escalation point for incidents and service requests unresolved by Level 1 support - Support new‑hire and employee lifecycle events including device provisioning, onboarding, and offboarding suppor...