Commercial and Customer Support Manager

Job description

We’re looking for a Commercial and Customer Support Manager to join us in Bradford. The Commercial & Customer Support Manager will play a key role in supporting the delivery of a high-quality, commercially sound service to new and existing customers of the HR & Payroll Shared Service Centre. The role is focused on commercial process and management, particularly across the early phases of service generation, impact assessment, design, pricing support, and contracting for new and changed services. It ensures customer requirements are clearly defined, commercial and operational impacts are understood, documentation is robust, and governance is followed from initial engagement through to operational handover. This role helps protect margin, reduce commercial risk, and ensure consistency in pricing and service scope. In addition, the role supports in-life commercial management (including contract changes, pricing adjustments, and renewals), alongside ongoing customer relationship management and strategic growth across varied customer types. This is an excellent opportunity for someone highly organised, commercially minded, relationship-focused, and detail-oriented who wants to develop t...