L3 Application Support Engineer

Job description

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us. Itron empowers utilities and energy providers to make informed, flexible decisions through innovative technology solutions. As an L3 Application Support Engineer, you will play a critical role in ensuring the reliability, performance, and customer success of Itron’s enterprise applications. You will serve as a technical escalation point, mentor peers, and collaborate closely with cross‑functional teams to resolve complex issues that impact customers and critical infrastructure. This role is well‑suited for someone who is customer‑centric, accountable, agile, collaborative, and motivated by solving complex technical challenges in a mission‑driven environment. Duties and Responsibilities: Serve as a senior technical escalation point (Level 3) for complex application and platform issues impacting customers in the Utilities & Energy sector Diagnose, reproduce, isolate, and resolve advanced software, networking, and system issues across diverse enterprise environments Take end‑to‑end ownership of incidents, m...