Associate Director Customer Excellence

Job description

Associate Director Customer Excellence International Operations Belgium Shape the future of commercial excellence in one of healthcare's most transformative markets, where your strategic vision will drive both digital innovation and customer-centric impact at scale. Your new role: As Associate Director, Customer Excellence, you'll join our commercial affiliate and be the strategic architect behind how we engage with customers across Belgium and Luxembourg. This is a rare opportunity to lead the commercial transformation agenda for a fast-growing affiliate, combining advanced analytics, AI-driven insights, and omnichannel engagement to create measurable business impact. Your responsibilities will include: - Driving commercial strategy and sales force excellence through data-driven insights, advanced targeting, segmentation frameworks, and incentive optimization that directly impact affiliate performance - Leading the affiliate's omnichannel customer engagement and digital transformation, deploying modern CRM ecosystems, marketing automation, and emerging digital channels to revolutionize how we connect with healthcare professionals - Championing data-driven decision-making by managi...