Dispute Resolution Consultant

Job description

Overview We are passionate about what we do, the services we provide, and the clients we serve. If you're looking for an opportunity to join a company that values collaboration, innovation, and dedication, we're the right place for you. A Brief Overview The DR Consultant ("DRC") works closely with panelists who handle arbitrations and mediations to support their practice development, in addition to serving as a senior-level case management resource. The DRC handles the most complex cases, provides mentorship to less-experienced case managers, and collaborates with cross-functional teams to enhance client satisfaction and identify growth opportunities. In addition, the DRC partners with local and regional management to provide ongoing associate education and provides mentorship to less-experienced case managers and drives organizational knowledge sharing. Responsibilities: What you will do: - Manages highly complex cases, including those involving multiple parties or unique administration challenges. Prepares applicable panelist lists in response to client needs. - Partners with panelists to ensure timely follow-up on closed cases, assesses client satisfaction, and identifies opport...