Software Support Specialist

Job description

Job DetailsJob Location: 110 S. REGENT STREET SUITE 500 - SALT LAKE CITY, UT 84111Job Summary: The Software Support Specialist will provide software support for Priority Dispatch (PDC), International Academies of Emergency Dispatch (IAED), and Priority Solutions Inc. (PSI) clients in terms of the use, functionality, and understanding of our products and databases. The Software Support Specialist ensures timely resolution of client software issues through analysis and functionality troubleshooting using multiple knowledge bases, best practice communication, team coordinated testing, and other available tools for resolving issues. The Software Support Specialist is expected to continually grow and expand knowledge of the product. This role operates on a hybrid work model based in Salt Lake City, Utah, USA. Responsibilities: Responds to client support requests via phone, email, and chat with clear, professional communication Uses the company’s client management system to create, track, and/or update details on the specifics of client issues Fills a shift that supports our clients between 6:00 am and 6:00 pm Mountain time and may require shifts outside of normal business days/hours Par...