End User Support Technician

Job description

Overview Edgewater is seeking an End User Support Technician to support a major national laboratory. You will provide basic field support, prepare functional requirements and specifications for hardware acquisitions, and provide support for on-the-spot diagnostic evaluations. Responsibilities: - Provide Basic Field (Win/Mac/Mob/CSU) support to monitor, install and perform maintenance on personal computers, laptop computers, software, and networks. - Provide support in responding to system user requests for assistance. - Provide support for on-the-spot diagnostic evaluations, implementation of corrections, and training users in proper operation of systems and programs. - Provide support to: install and provide basic support for approved PC software; perform upgrades to all computer platforms, train office staff on computers, maintain logs and inventory of equipment repairs, assist in administering all computer platforms as directed and assist in resolving any operations problems. - Support the agency Local Area Network (LAN) Administrator with server maintenance and administration. - Specialized Linux/Classified Review computer systems in terms of machine capabilities and man-machin...