Relationship Manager
Team Select Home Care · Minneapolis, Minnesota, US
The Relationship Manager (RM) is responsible for the operational oversight of an assigned client caseload and census within the branch. This role governs sta...
Job description
The Relationship Manager (RM) is responsible for the operational oversight of an assigned client caseload and census within the branch. This role governs staffing, recruiting, scheduling, and relationship management to ensure patients are appropriately served and coverage is maintained. The Relationship Manager drives continuity of care, supports census stability, and ensures assigned cases are staffed efficiently and sustainably. Reports To: Director of Operations: FLSA Status: Exempt Core Responsibilities: Caseload & Census Governance: Maintain overall accountability for assigned caseload and census performance. Provide staffing coverage for a typical caseload range which will vary by branch location. Staff open shifts for assigned cases and proactively address coverage gaps. Participate in on-call rotation for after-hours phone calls and staffing needs. Core Responsibilities: Caseload & Census Governance: Maintain overall accountability for assigned caseload and census performance. Provide staffing coverage for a typical caseload range which will vary by branch location. Staff open shifts for assigned cases and proactively address coverage gaps. Participate in on-call rotation f...