Revenues and Benefits Assessors

Job description

Company Description Come join us and make a difference in the world! Discover more at www.necsws.com: NO AGENCIES PLEASE: Job Description: Location: We happy for candidates shortlisted to work from in a hyrbid environment from any of the NECSWS offices across the UK if they live 25miles from an office location. If your location is beyond 25miles from an office, your work location would be homebased. Experienced Revenues / Recovery Staff: Working within the busy area of the Revenues & Benefits department you will be involved in telephony and processing of all Council tax and Recovery changes, following the procedures given and working to KPI’s with excellent accuracy at all times. Main Responsibilities: - To deal directly with customers of the service via letter, email and telephone to ensure delivery against the service contractual requirements affording excellent customer service at all times. - Meet the standards or deadlines required whilst performing all duties with Minimum support - Complete high levels of workload consistently in line the Right Time Indicator, The Right Benefit Indicator and Subsidy regulations - Coaching and mentoring junior staff/Colleagues - Shares best pr...