Tier 2 System Administrator Shift - TS/SCI with Poly

Job description

The National Solutions Group at Leidos currently has an opening for Shift Tier 2 Hardware System Administrator for our Incident and Service Request Response Team to support a client’s requirements in a challenging, dynamic setting located in the Alice Springs, AUS. The position requires an active TS/SCI with Polygraph security clearance and ability to pass US Government medical and psychological exams. The Shift Tier 2 Hardware System Administrator receives and responds to service requests and problems reported by customers and escalated from Tier 1. The Tier 2 Hardware System Administrator will work in a highly collaborative environment with teammates, key stakeholders and the Government customer to ensure mission continuity and support to 24x7 operations. Primary Responsibilities: Communicate with customers and technical component’s to fully understand the incident, service request or problem. Research problems by accessing internal and external knowledge databases. Perform hardware troubleshooting, repair, replacement and incident resolution. Ensure performance meets established Performance Requirement Standards. Facilitate technical communications between operations and develop...