SR Director GES Intelligent Process Automation & Specialized Business Services (IPA & SBS)

Job description

SR Director GES Intelligent Process Automation & Specialized Business Services (IPA & SBS) Barcelona, Spain Lead the global transformation of Global Enterprise Services (GES) by shaping our automation, AI, and specialized services agenda. This role drives end‑to‑end digital innovation, unlocks measurable value, and elevates user experience across the enterprise. You’ll partner with senior leaders, build high‑performing global teams, and help define the future of how GES delivers impact worldwide. Your key responsibilities: - Lead the vision and governance for IPA & SBS (Intelligent Process Automation and Specialized Business Services), ensuring alignment with GES strategy, E2E transformation priorities, and the enterprise digital roadmap. - Drive strong governance for automation, AI, NOVA (ServiceNow), and process optimization, ensuring transparent prioritization and value realization. - Oversee budgeting, forecasting, actuals, and long‑range planning for IPA & SBS, ensuring disciplined financial management and benefit tracking. - Manage demand intake, feasibility assessments, and prioritization for new Specialized Business Services opportunities, ensuring structured and scalable s...