Director, Ambulatory Care Operations

Job description

The Director, Ambulatory Care Operations serves as the primary clinical and operational relationship leader between the medical network and contracted Primary Care Physicians (PCPs) across the region. This role partners closely with the Regional Medical Director, outpatient providers, care management teams, and internal operational departments to improve continuity of care, strengthen provider engagement, and enhance coordination for high-risk and high-utilizing members. The Director functions as a strategic ambulatory care integrator focused on supporting PCPs with post-discharge coordination, complex patient management, outpatient follow-up compliance, and utilization awareness. This role helps bridge communication and operational gaps between inpatient settings, outpatient providers, care management teams, and health plan resources. The Director proactively engages physician offices to improve patient outcomes, reduce avoidable utilization, support value-based care initiatives, and enhance the overall provider and patient experience. The role emphasizes relationship development, operational problem solving, provider collaboration, and proactive intervention strategies designed t...