Jr. Implementation Specialist

Job description

Job Title: Junior Implementation Specialist Department: Operations Location: Remote Reports To: Vice President of Business Solutions Job Overview: The Junior Implementation Specialist at HCIactive supports the onboarding and implementation of software solutions for clients. This entry-level role focuses on assisting with platform setup, learning client requirements, and providing basic support throughout the implementation lifecycle. Working closely with senior team members, project managers, and technical teams, the Junior Implementation Specialist helps ensure smooth client onboarding while developing foundational implementation and client management skills. Key Responsibilities: Client Onboarding Support: Assist in the onboarding process by supporting client setup activities, ensuring required information is collected, and helping maintain a smooth implementation experience. Solution Configuration Assistance: Support the configuration of the company’s platform based on client requirements under the guidance of senior team members. Project Coordination Support: Help track implementation timelines, update project documentation, and coordinate with internal teams to ensure tasks ar...