Front Desk Agent

Job description

Responsibilities: - Assist guests efficiently, courteously, and professionally at all times - Maintain a high level of service and hospitality standards - Promptly address guest concerns and ensure satisfaction in a timely manner - Post guest charges, collect payments, and follow cash handling procedures - Handle guest mail and messages with respect to privacy and professionalism - Stay knowledgeable about the hotel brand, travel programs, and special offers - Communicate guest feedback effectively to departments and management - Respond quickly to calls, lobby visitors, and team members needing assistance - Maintain full knowledge of hotel safety and emergency procedures Qualifications: - High school diploma or equivalent preferred - Prior hospitality or customer service experience is a plus - Strong interpersonal and communication skills - Ability to multitask and remain professional in a fast-paced environment - Detail-oriented with strong organizational skills - Flexibility to work varied shifts, including evenings, weekends, and holidays Benefits (Full-Time Associates Only): - Competitive wages - Medical, dental, and vision insurance - Life insurance and short/long-term disabi...