Finance and Operations System Support Officer

Job description

About the role Mater Group are looking for a Finance and Operations System Support Officer to join our Finance team! This permanent, full-time role is based at Mater Newstead and will provide first‑line technical assistance and guidance to Mater end users of the Finance and Operating Systems (FOS) platforms. Salary range: $46.96 - $51.73 per hour plus superannuation and access to not-for-profit salary packaging up to $15,900 + access to many staff benefits! What you’ll be doing: You will be responsible for resolving issues, managing service requests, and supporting user adoption and effective use of the underlying systems, with the core ERP being Microsoft Dynamics 365 Finance and Supply Chain Management. - Act as the central point of contact for FOS users, receiving, recording & resolving incidents and service requests via various channels (ITSM ticketing tool, email, phone, web). - Process tickets in line with agreed Service Level Agreements, including new or modified user access requests, amendments or closures of financial dimensions, and general user queries. - Maintain and contribute to the development of process documentation for all systems and workflows managed by the FOS...