Area Service Manager

Job description

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary: The IMS Area Service Manager is a hands‑on operational and commercial leader, employee coach, and Customer relationship manager. This role reports to the regional AVP and is responsible for delivering high‑quality surgical instrument repair and clinical support services across the assigned territory. Scope includes ensuring both day‑to‑day operational excellence and long‑term Customer success by presenting data‑driven insights during Customer business reviews, identifying organic growth opportunities, and ensuring performance against complex contractual requirements and service metrics. The ASM models STERIS values and fosters a Customer First culture. Location/Territory and Travel: This role is approximately 50% remote (working from home) and 50% field-based (both local and overnight travel within the multi-state region), with those percentages varying depending on the needs of Customers and the employees you manage. What You Will Do as an Area Service Manager - This position requires frequent trav...