Healthcare - Customer Support Specialist II (SD: 5/7/26)

Job description

Role Details Type of Support: Answering inbound calls Contract Duration: Full time Training Schedule: 9am-6pm EST Monday - Friday Work Schedule: Open to shifting schedules (subject to business requirements) Work Type and Location: Remote, US Expected Start Date: May 7, 2026 About Us: Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps. More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together. The Role: As an Inbound Call Agent or Customer Support Specialist at Crescendo, you'll be on the front lines of helping our clients' customers. You'll help navigate them through account creation, and website navigation, as you assist with scheduling their first appointment with their provider. You’ll answer their questions, solve their problems, and make sure they have a great experience. You’ll be a key part of...