Electronic Data Interchange (EDI) Analyst

Job description

The Electronic Data Interchange (EDI) Analyst will be responsible for managing Penumbra’s EDI system and transactions. It is a critical position to ensure the success of EDI usage and will be the primary point of contact between Penumbra and customers to resolve EDI issues. What You’ll Work On: - Monitor, troubleshoot, and resolve EDI issues and errors in a timely and efficient manner - Act as liaison between our Customer and Field Support Operations (CFSO) team and our IT, Logistics, Finance and Sales teams to resolve EDI issues - Collaborate with internal and external stakeholders to increase EDI volume, capabilities, and performance - Work directly with customers to facilitate onboarding, offboarding, and issue resolution - Provide technical support and guidance to internal users and trading partners on EDI-related matters - Demonstrate excellent communication skills (both written and verbal) including the ability to communicate ideas within the team, resolve differences and fully support the customer - Demonstrate analytical skills and ability to review EDI data and make recommendations about corrective actions to internal and external stakeholders - Maintain and update EDI doc...