Destination Experince Coordinator

Job description

Serves as the primary ambassador for the organization, managing the first impressions of all guests and callers. Beyond front-office management, this role is responsible for the creative scheduling of visitor center activations, the coordination of specialized facility tours, and providing essential administrative support to Destination Experience Area Manager. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Welcomes guests and clients upon arrival; responds to inquiries and announces visitors according to established protocols. - Manage all incoming calls by answering, transferring, and directing them to the appropriate parties; takes accurate messages as required. - Ensures 100% coverage of the reception area and phones during business hours; maintains a tidy, presentable lobby stocked with necessary brochures, forms, and materials. - Stays current on all event information and emergency protocols to assist visitors and notify Security or Public Safety when necessary. - Maintains a lot of phones and in-person visitor interactions and provides monthly reports on these metrics. - Responsible for taking and processing payments from clients for services rendered by Destination El Paso. - Dev...