Level 1 Server Hardware Helpdesk Technician

Job description

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe. Job Summary: As a Level 1 Server Hardware Helpdesk Technician at Jabil Inc., you will provide remote diagnostic and resolution support for server hardware incidents escalated from Triage. You will perform structured Level 1 troubleshooting using defined runbooks, guide approved hardware replacements, and ensure accurate documentation through resolution or escalation. How Will You Make an Impact? You will reduce downtime and improve customer satisfaction by progressing cases from intake to resolution while maintaining SLA performance and documentation standards. Essential Duties and Responsibilities: - Receive and own incidents escalated from Tri...