Customer Service Representative

Job description

As a Customer Service Representative (B2C) on the Sales team, you will deliver knowledgeable, professional, and friendly support to customers across multiple channels, including phone, email, and live chat. In this role, you will assist customers with product selection, sales inquiries, order processing, warranties, and shipping-related concerns. You will help ensure a positive customer experience by maintaining an organized and welcoming e-commerce experience while supporting day‑to‑day retail operations. Additionally, you may be asked to represent the brand at promotions, events, and industry expos to drive sales and increase engagement. Your main responsibilities: - Assist customers with product selection, answering questions about off-road vehicles, parts, and accessories via the phone and CRM platforms. - Promote and sell store products, offering product recommendations based on customer needs. - Process sales transactions accurately and efficiently, including credit card payments, and refunds. - Maintain in-depth knowledge of the store's product offerings, including off-road vehicles, parts, accessories, and maintenance items. - Provide expert guidance on product features, co...