Customer Support Admin

Job description

WELCOME TO THE EMPIRE! Caesars is one of the biggest names in the world of betting and we are striving to become the largest sports betting platform across America. We share a passion for sports and are industry leaders providing best-in-class service for all our customers. BE HOLD! We have an immediate need for Customer Support Admins to join our team in Las Vegas, NV. Reporting to the Customer Support Manager; you will be assisting our brick and mortar sportsbook employees, handling customer account requests, providing assistance to our betting kiosk operations and supporting our management team. This is an exciting opportunity to join the world’s leading sports betting company. Processing Player Rewards Accounts: Processing and Approving new accounts for our Mobile Betting App Update Customer Accounts: Generate win/loss statements for customers: Researching lost ticket claims for customers Process contest applications: Sending replacement rewards cards to customers Researching Sports book cash discrepancies: Applying approved promotional rewards to customer accounts Monitoring self-betting kiosk for underage individuals and banned patrons Monitoring self-betting kiosk for issues...