SLO/SLA Analyst

Job description

NewGen Technologies has an opening for an SLO/SLA Analyst to support our government customer’s global enterprise networks. This is a Part-Time position: Responsibilities include: - Generate the collection, reporting, and analysis of SLO/SLA performance and provisioning metrics - Responsible for monthly and ad hoc reporting to the Customer - Identify and coordinate changes of key performance indicators and report on a monthly/weekly basis to exceed customer expectations and meet SLO/SLA levels - Using network management tools and collaborating with Network Performance, Operations, and Engineering teams, provide root cause analysis of failures and service impacting events across functional areas by sites as required by the contract - Root cause determination includes use of Riverbed, WANDL, Paragon, and OpenText tools - Act as the supportive source of knowledge for SLO/SLA - Work with operational and engineering organizations to implement SLO/SLA metric - Identify process improvements - Implement automation as needed Requirements: Required Clearance: TS/SCI CI Poly: Candidate must have 16 years of experience that can be a combination of work history and education. This equates to a D...