Technical Services Representative - SDIMS

Job description

Subsidiary Steel Dynamics Responsibilities: - Serve as customer’s day-to-day contact for product functionality and quality performance. - Regularly visit assigned steel customers (in pipe & tube, appliance, construction, HVAC, heavy machinery, transportation, agricultural, etc.) for monitoring quality performance, benchmarking competition, and providing verbal and written feedback reports to Operations and Commercial - Review steel customer inquiries and participate in RFQs from a technical perspective. Help determine property parameters and steel grade - Overall responsibility for review of customer complaints, claims, and corrective actions - Assist Operations in troubleshooting and correcting quality issues - Provide technical support to customer’s manufacturing facilities - Participate in product development, qualification, and plant trials - Coordinate and participate in customer visits, tours, audits and certification procedures for the Mill - Develop a strong rapport with customer’s Manufacturing, Quality and Engineering personnel - Evaluate corrosion, forming, welding and painting test results as appropriate - Work effectively with Operations, Sales, and Product Development...