Ancillary Sales Consultant

Job description

Ready to help us transform healthcare? Bring your true colors to blue. Position Summary: Provide an outstanding level of service to our broker partners and ancillary customers with ancillary products. Build relationships within the ancillary team to provide service support to account and sales executives during and after implementation. Build client and broker relationships to achieve customer satisfaction and aid in client retention. This position is eligible for the mobile and resident personas and does have some in-office expectations. Your Day to Day: - Provide an outstanding level of service to ancillary sales staff, BCBSMA sales and account management staff, customers, brokers, and consultants (return all calls and emails within 24 hours of receipt, up date email out of office and voicemail messages if out of the office, support other team members if they are out of the office). - Develop solutions to complex business issues affecting BCBSMA ancillary customers - Manage client folders with client correspondences - Conduct Administration meetings with new accounts (face to face/virtual meeting to review forms, claims filing, billing and online enrollment tool). - Responsible f...