Customer Experience Lead

Job description

Job Title : Customer Experience Lead – UK Location : Upper Heyford, UK: About FAT Karting League: FAT Karting League is a high-performance motorsport business built around competition, precision, and experience. We deliver organised racing environments where attention to detail, consistency, and teamwork are critical to success — on and off the track. As a growing organisation, we’re building more than just a karting league. With plans to expand into other areas of motorsport, we’re creating opportunities for people who want to grow with the business and develop their careers as we scale. We’re looking for driven individuals who thrive in fast-paced, energetic settings, take pride in high standards, and are motivated by responsibility, progression, and being part of something that’s moving forward. Role Summary: We are looking for a proactive and customer-focused Customer Experience Lead to support the growth of our junior karting programmes in the UK. This is a varied role combining customer sales, event delivery, and operational support, making it ideal for someone who enjoys building relationships, delivering exceptional customer experiences, and working in a fast-paced environm...