Applications Engineer

Job description

The role at a glance: Biamp, a leading manufacturer of professional electronics for use in the installed audio and video communications market, is currently recruiting for a new Applications Engineer to join our highly regarded European Customer Experience team. Biamp Applications Engineers assist customers with technical questions, product and design problems, technical training, and occasional site visits. The position will require daily interaction with Biamp customers, consultants and sales representatives, dealing with a variety of complex technical issues. How you'll contribute: - Provide expert and friendly technical support to Biamp’s customers by phone, email and chat - Provide commissioning, optimization and design assistance - Troubleshoot a range of technical issues to an advanced level, including occasional site visits - Coordinate returns and repairs of Biamp products as needed - Document and escalate issues to engineering or other departments as required - Conduct customer trainings - Test and document new products - Contribute to Biamp’s online knowledgebase - Assist or attend tradeshows - Other duties as assigned by your supervisor The successful candidate should h...