Digital Experience & Website Manager

Job description

As Digital Experience & Website Manager, you’ll shape the member experience across PSA’s website, working in close partnership with IT to deliver a high‑quality digital experience. About the role: The Digital Experience & Website Manager is accountable for the strategy, design, content, and performance of PSA’s website and digital experience, ensuring it delivers clear value to members and supports engagement, advocacy, and growth. This role combines hands‑on ownership of the website with leadership of user experience, content governance, and continuous improvement. You will lead the member experience perspective on website redevelopment and ongoing optimisation, working in close partnership with IT, who provide the technical platform, hosting, and security expertise. The website is a critical channel for: - Member engagement and retention - Communicating benefits, services, and value - Supporting advocacy, education, and events - Enabling membership growth and self‑service Key Responsibilities: Digital Experience & Member‑Centred Design: - Own and continuously improve the end‑to‑end digital experience for members and prospective members - Ensure the website clearly articulates mem...