DC Customer Service Liaison

Job description

Job DetailsJob Location: McDonough GA - McDonough, GA 30253Position Type: Full TimeTitan International is seeking a DC Customer Experience Liaison in the McDonough, GA, distribution center. This role will be responsible for communication between internal and external stakeholders regarding outgoing shipments to customers, including but not limited to optimizing the shipments, acting as a point of contact, escalating unresponsive communications, and audits. Onsite Position: Salary: $57,875 -$63,500: Essential Responsibilities: Act as the representative for the Customer Experience department at the Distribution Center, ensuring that shipments are processed and dispatched promptly to meet customer needs. Ensure all shipments are planned and executed efficiently to meet customer expectations and reduce costs. Serve as the primary liaison to obtain timely responses from the Logistics and Shipping departments regarding shipment statuses and priorities. Take necessary actions to escalate issues when timely responses are not received from Logistics and Shipping. Conduct random audits on shipments for high-priority customers to verify that counts match the paperwork and that all necessary d...