Senior Director, Case Assessment, Complaints & Inquiries

Job description

Position Title: Senior Director, Case Assessment, Complaints & Inquiries Department: Enforcement: Location: Toronto, Calgary, Vancouver, Montreal: Employment Type: Regular: Working Arrangement: Full-time, Hybrid: About Us: As a self-regulatory organization, the Canadian Investment Regulatory Organization (CIRO) is committed to setting high regulatory standards for the investment industry, safeguarding investors, and supporting the integrity of Canada’s capital markets. Join a growing team and contribute to the dynamic and complex world of Canadian capital markets. About this Opportunity: The Senior Director, Case Assessment, Complaints and Inquiries is a critical leadership role within CIRO’s complaint intake and Enforcement functions. The Senior Director is responsible for the management and oversight of all complaints and inquiries received by CIRO from the investing public, ensuring consistent responses and promotion of appropriate cases. These complaints and inquiries, which are primarily handled by a team of senior complaints and inquiries specialists across the country, may relate to CIRO Investment Dealer and Partially Consolidated (IDPC) Rules, Mutual Fund Dealer (MFD) Rule...