Front Office Manager| HOTEL DU PONT**PARTIAL RELOCATION OFFERED** | Wilmington, DE

Job description

What You’ll Do Lead daily Front Office operations, ensuring exceptional guest service and smooth coordination across all shifts Manage, train, and develop the front office leadership team and line-level associates, fostering a culture of hospitality and accountability Collaborate with Housekeeping, Engineering, Sales, and Food & Beverage to ensure guest satisfaction and seamless service delivery Oversee staffing, scheduling, budgeting, and payroll for the Front Office department Monitor guest feedback, service scores, and online reviews, taking proactive measures to maintain excellence Ensure compliance with safety, brand, and operational standards, including cash handling and audit procedures Serve as Manager on Duty, representing hotel leadership and responding to guest concerns with professionalism and care Contribute to strategic planning and continuous improvement initiatives aligned with hotel goals and PM Hotel Group standards Who You Are: An accomplished hospitality professional with 3–5 years of front office management experience in a luxury or full-service hotel environment A confident leader who inspires and develops teams through mentorship, communication, and example D...