Director of Rooms

Job description

Position Summary: The Director of Rooms is responsible for the direction and oversight of key guest contact departments within the Rooms division, their managers and their team members. Core Responsibilities: - Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads. - Responsible for overall budget approval authority for rooms division departments. - Monitor all room related systems that impact the guest directly, to ensure proper procedures are in place and followed, which allow for an outstanding guest experience. - Communicate with guests and team members both verbally and in writing to answer questions and resolve concerns. - Facilitate the coordination of marketing initiatives, sales site visits and special housekeeping requests, reservations, etc., to ensure understanding by hotel operations of procedures that may have potential impact. - Ensure guest reservation policies, standards and procedures are met. - Ensure the effective resolution if any complaints, challenges occur. - Ensure housekeeping procedures are efficiently followed and any issues are immediately resolved. - Ensure guest check in/checks out pr...