Front Desk Representative - The Cosmopolitan

Job description

Las Vegas, Nevada The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: As a Front Desk Representative at The Cosmopolitan, you are the first point of connection for our guests—delivering a warm welcome, anticipating individual needs, and crafting personalized experiences that transform each stay into an unforgettable memory. THE STARTING RATE: $19.35: THE DAY-TO-DAY: Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics Deliver a seamless and professional experience managing early and late property arrivals/departures and walk‐ins and all other tasks associated with guest room check‐ins and check‐outs Enhance guest experience through offering upgraded accommodations where available in accordance with aut...