Manager, Global Reservations

Job description

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job: - ​​This job is a member of the Global Reservations Team within the Customer Experience Division. - ​Responsible for training, motivating, and developing a team of supervisors/team leaders to lead call center sales agents and customer service representatives (including specialty desk representatives). Leads the call center to achieve the business objectives of the Company. What you'll do: - Provides outstanding customer service to internal and external customers - Trains, coaches, and mentors team members to achieve individual and corporate goals; develops a high-performance culture, supporting specific, key performance measures - Communicates business strategies; provides clear direction and expectations to as...