Operations Supervisor, Contact Centre

Job description

Overview: The Operations Supervisor, Contact Centre , will be based on a full-time basis from our stunning city centre office in Leeds, with the possibility of some hybrid working upon successful completion of your probationary period. You will lead a team of Customer Service Representatives , ensuring high quality service is always provided to our clients and customers. You will need to demonstrate excellent customer service skills and a positive, flexible attitude. The successful candidate must have previous, demonstrable supervisory experience to be successful in this role, hopefully that’s within a Contact Centre environment, but other supervisory experience is suitable too! You’ll need to be a leader, with team coaching experience. You’ll get the chance to follow your chosen career path anywhere in MUFG Pension & Market Services. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple teams and countries. There are countless opportunities to learn new skills and develop in your career and we’ll provide the support you need to do just that. Benefits: 26 days annual leave, plus a wellbeing day, a volunteer day, bank holidays and the oppor...