Customer Service and Parts Team Leader

Job description

A vacancy has arisen within our Maritime Construction Cranes MCC department in Biggleswade for a Customer Service – Parts & Administration Team Leader. The role contributes to the success of Liebherr-Great Britain Ltd by ensuring maximum commercial recovery from service engineers’ times. To participate in minimising the work-in-progress stock levels. Ensuring effective procurement and sales of machine parts along with maintaining and developing administrative procedures whilst working within the Company’s key result areas; Business Performance, Customer Focus, People and Teamwork, Leadership. Your Responsibilities: - Participating in taking calls from customers, liaising with service engineers, all members of the MCC sales and Customer Service Team and all other company personnel as appropriate. - Undertaking some or all of the duties of other personnel in the absence of the latter as may be required - Raising and process Warranty orders, Sales Orders, purchase orders and tooling requests. - Managing various inboxes for the parts /service team. - Encouraging teamwork and participate in the day to day business of the team. - With the customer service supervisor review resource level...