Customer Success Associate

Job description

Description FLSA Classification: Hourly: Reports to: Customer Service Manager: Hours: Monday – Friday 8:00-4:30: One Day a Week 8:30-5:00: JOB DESCRIPTION: Summary/objective: Build relationships and find out customer’s needs, solve problems that arise and coordinate deals with clients. Determine the most crucial needs of the customers and carry them out to ensure that they receive first-class customer care and service. - Inbound client calls - Facilitate quotes - Submit via email quotes to clients in the acceptable timeframe - Respond to email requests in the acceptable timeframe - Attend required meetings as applicable - Research and handle client claims - Order process - Order status - Update order tracking - Generate re-do orders - Return customer voicemails in the acceptable time frame - Enter client sample requests - Cross training with peer roles - Order hold follow-up - Respond to website chat requests QUALIFICATIONS: Required: - High School Diploma or G.E.D. Preferred, but not required: - Minimum one to three years customer service experience - Strong organizational skills and ability to work independently - Computer literate - Proficient in Microsoft Office - Good business...