Technical Support Specialist

Job description

Description Why You'll Love Working With Us: We believe great benefits shouldn't have to wait. That’s why we offer: - Day-One Benefits – Enjoy our full benefits package starting your very first day—no waiting period required. - 401(k) with Company Match – We invest in your future with a generous 401(k) plan and company contributions to grow your savings faster . - Paid Time Off – Recharge and take the time you need with our competitive vacation package, paid holidays and PTO. - Tuition Reimbursement – We support your growth. Advance your education and career with our tuition assistance program Position Summary: The Technical Support Specialist is responsible for providing technical support for all Ipsen customers. This position is responsible for troubleshooting issues and assisting Field Service Engineers and Ipsen customers with mechanical, software, and hardware failures, and user related questions. The Technical Support Specialist must exercise good judgment and technical expertise to determine the source of the problem and the most appropriate way to resolve. Essential Duties and Responsibilities: - Serve as the primary contact for technical support related questions/actions c...