Customer Success Manager, Pricing and Reference Services
LSEG · Toronto, Ontario, CA
We are looking for a highly driven and empathetic Associate Customer Success Manager to join our team. You will serve as a trusted advisor to customers acros...
Job description
We are looking for a highly driven and empathetic Associate Customer Success Manager to join our team. You will serve as a trusted advisor to customers across our Data & Feeds solutions to help unlock value and solve complex challenges. In this role, you'll be part of the Customer Success team delivering solutions for our Pricing and Reference Data clients. Learn more about Customer Success at LSEG. What you'll do: Act as a SME across LSEG our Pricing and Reference Data product suite (Reference data and pricing services | Data Analytics), keeping up with industry trends and competitive landscape. Trusted Advisor: Serve as a trusted point of contact for LSEG customers throughout the customer lifecycle; Land, Adopt, Expand, Renew (LAER). KYC: Monitor customer health, understand customer use cases, goals, workflows, challenges, and opportunities. Conduct Business Reviews: Co-create and review success/value plans - share product roadmaps, strategy, and review achievements. Own Customer Engagement: Educate, provide thought leadership, raise customer issues, and gather customer feedback. Drive organic expansion within book of business; proactively identify lead generation opportunities....