IT Analyst, Customer Engagement Technology

Job description

WORK LOCATION DETAILS: Work Location: Home Office - Coppell, TX Work Schedule: Hybrid: - Onsite: Tuesdays, Wednesdays, and Thursdays - Work from Home: Mondays and Fridays JOB SUMMARY: The IT Analyst – Customer Engagement Technology is responsible for supporting the management, optimization, and support of our Oracle Retail platforms, with a focus on the Customer Engagement and Promotions Engine platforms. This role will serve as a key support resource between IT, Marketing and Merchandising, ensuring that marketing technology solutions are reliable, integrated, and aligned with business objectives. This role will report to the Manager of Customer Engagement Technologies in IT-Solution Delivery. ESSENTIAL FUNCTIONS: Perform day-to-day management, administration, and performance monitoring of the Oracle Retail Customer Engagement and Promotions Engine platforms. Responsible for environment configuration changes, health monitoring, and centralized supporting marketing technologies. Effectively participate in partnerships across Merchandising, Marketing and other business units to understand and align on requirements and deliver technology solutions that drive customer engagement and p...