Spec, IT Desk Support

Job description

We’re looking for motivated, engaged people to help make everyone’s journeys better. The IT Deskside Support Analyst provides 1st and 2nd line technical support to business users and assists with IT-related activities across one or more local sites. The role focuses on resolving IT incidents and service requests raised through the gategroup IT Service Desk, ensuring high-quality and timely support to maintain business operations. Working closely with IT colleagues and external vendors, the analyst supports local hardware, software, and network environments, ensuring that all systems operate reliably and in line with gategroup’s IT standards and processes. Hourly Rate: - $28 Per Hour Benefits: - Paid time off - 401k, with company match - Company sponsored life insurance - Medical, dental, vision plans - Voluntary short-term/long-term disability insurance - Voluntary life, accident, and hospital plans - Employee Assistance Program - Commuter benefits - Employee Discounts - Meals available Main Duties and Responsibilities: 1. Support and Maintenance Deliver deskside and remote technical support for business users to ensure stable and reliable IT operations. 2. Asset Management Assist...