Sr. Customer Success Manager

Job description

Job Overview: The Senior Customer Success Manager (Sr. CSM) is a key member of the Exostar Go to Market team. The Sr. CSM is accountable for working closely with our customers to deliver world class customer experiences, ensure clients are realizing the value they expect from the Exostar platform, and that they are fully operationalizing our product(s) into their business. The Customer Success Manager will work with the Head of Customer Success and other Go to Market leadership (sales, solutions consulting, onboarding, and professional services), and key stakeholders in product, technical support and operations, to ensure that our customer’s needs are being met. The Senior Customer Success Manager will be a leader and key contributor to our Go to Market team and bring a sense of urgency and passion to all customer engagements. Responsibilities: Your day if you join us: - Working directly with assigned customer accounts to realize value from their respective Exostar solution(s) resulting in revenue renewal and expansion contract closings. - Maintaining an in-depth understanding of assigned customers' operating processes to support their ongoing usage within their respective Exostar...